Frequently Asked Questions
Feel free to give us a call or schedule a virtual consultation with the team if you would like someone to help you with gift ideas, design a custom piece of jewelry or if you need assistance purchasing.
Returns and exchanges
Custom pieces and wedding rings can be designed by Lisa T in store or virtually. To get pricing information or if you would like to learn more about our custom pieces, you can schedule a free consultation here.
In stock items will be shipped within three business days.
Some items may be in stock and available to ship immediately. If the item is not in stock, please allow 4-6 weeks for delivery.
To confirm lead times on a particular item, please contact our customer service team, [email protected]
Repairs & Resizing
Jewelry by nature is delicate. We are happy to repair an item purchased on lisatfinejewelry.com, at no charge to you, within the first 30 days of receipt of purchase.
Repairs needed after 30 days, or deemed to be caused by misuse, will incur repair and shipping fees at the expense of the customer.
Pricing for repairs vary depending on style and typically start at $30, plus shipping.
Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60.
Requested ring resizing and shipping will be at the expense of the customer.
We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a Lisa T design.
To request a repair or resize, please fill out the form below.